Return & refund policy

You can request a replacement or refund if the items you received are:

• Defective: stitching faults, holes, fabric flaws, stains, or misprinted size labels present at delivery.
• Wrong: a different product, colour or size from what you ordered and paid for.
• Short: fewer pieces than shown on your invoice.

• Items that have been printed, embroidered, washed, dyed, altered or otherwise processed.
• Change of mind, or items ordered in the wrong size or colour when the correct details were shown on the product page and size chart.
• Slight shade variations between screens or dye lots, or measurements within the stated tolerance (±0.5″).
• Issues reported after 7 days from delivery, or without the required proof.

• Contact us on WhatsApp or email within 7 days of delivery (within 48 hours for damaged or short parcels) with your order number.
• Share a continuous unboxing video showing the sealed carton with its shipping label being opened, plus clear photos of each affected piece and its size label.
• Keep the affected pieces unused, unwashed and in their original packing until the request is resolved.

• We review your request within 2–3 working days and may arrange a pickup of the affected pieces for inspection.
• For approved requests, we will either replace the affected pieces (subject to stock) or refund them, as you prefer.
• Return pickup and re-shipping for approved defective or wrong items are free of charge.

• Approved refunds are processed within 14 days of approval, to the original payment method (UPI, card, net banking or wallet).
• The refund amount for each affected piece is the price you actually paid for it, including the bulk discount and GST applied on your order.
• Once processed, banks may take a few additional working days to show the credit in your account.
• A GST credit note is issued against your original invoice for refunded pieces.

• You can cancel an order before it is dispatched by contacting us with your order number; you’ll receive a full refund within 14 days.
• Orders cannot be cancelled once dispatched; please follow the return process above if the items are defective or wrong.
• If we cancel an order (for example, because of a stock or pricing error), you’ll receive a full refund.

Questions? WhatsApp or call us on +91 80755 23202 or email paachoapparels@gmail.com. See our Contact us page.