Privacy policy

Pasolid Wholesale is operated by PAACHO APPARELS PRIVATE LIMITED, No.23, Sri Vidhya Nagar 1st Street, Masco Nagar, Vivekananda Nagar, Tiruppur, Tamil Nadu - 641603, GSTIN 33AANCP8090P1ZK (“we”, “us”). We decide how your personal data is used, and we are responsible for it as a Data Fiduciary under the DPDP Act, 2023.

• Orders: the contact name, phone number, shipping address, state and PIN code you enter at checkout, your GSTIN and business name (optional, for GST invoices), and what you ordered.
• Payments: the payment status and reference IDs from our payment partner. We never see or store your card, UPI PIN or net-banking details. These are entered directly with Razorpay.
• Things you send us: product reviews, restock requests, and messages you send us on WhatsApp, phone or email.
• Technical data: a sign-in cookie that keeps you logged in, and basic server logs (such as IP address, browser and time of request) used to keep the website secure.

We do not use advertising or tracking cookies, and we don’t collect sensitive data such as health or biometric information.

• To remember your cart and orders on your device while you shop.
• To process, pack, ship and support your orders, including returns and refunds.
• To issue GST tax invoices and credit notes, and keep the accounting records the law requires.
• To send order, payment, dispatch and restock updates by email or WhatsApp.
• To prevent fraud and misuse, and to keep the website and your account secure.

We process your data with the consent you give when you place an order, and where the law requires or allows it, for example for GST records. We don’t use your data for any purpose not listed here without asking you first.

We share only what each partner needs to do its job:

• Razorpay (payment gateway): to process your payment securely.
• Courier and logistics partners: your name, phone number and shipping address, to deliver your order.
• Email delivery provider: your email address, to send sign-in codes and order emails.
• Cloud hosting and storage providers: who store our website data securely on our behalf.
• Government and tax authorities: only when required by law (for example GST filings or a lawful request).

We never sell or rent your personal data. When you contact us on WhatsApp, your messages are also handled under WhatsApp’s own privacy policy.

• Account details: while your account is active. If you ask us to delete your account, we erase what we no longer need.
• Orders, invoices and payment records: for as long as tax and company law requires (generally up to 8 years), even after account deletion.
• Sign-in codes expire after 10 minutes and are deleted automatically within 2 days.
• Security logs: only for as long as needed to keep the website secure.

• The whole website runs over encrypted HTTPS connections.
• Sign-in codes are stored only in scrambled (hashed) form, work once, expire in 10 minutes and are limited to a few attempts.
• Sign-in cookies can’t be read by scripts on the page and are sent only over secure connections.
• The admin area is password-protected and locks after repeated wrong attempts. Only authorised staff can see buyer details.
• Every payment is verified with Razorpay on our server before an order is marked paid.

No system is 100% secure. If a personal data breach ever affects you, we will tell you without delay, along with the Data Protection Board of India where required: what happened, what it may mean for you, and what we are doing about it.

Under the DPDP Act, 2023 you can:

• Access: ask for a summary of the personal data we hold about you and who we have shared it with.
• Correct or update: fix inaccurate or incomplete details.
• Erase: ask us to delete your data, except records we must keep by law.
• Withdraw consent: at any time, as easily as you gave it. This won’t affect orders already placed, but we may no longer be able to serve your account.
• Nominate: name a person to exercise these rights on your behalf in case of death or incapacity.
• Raise a grievance: with our Grievance Officer (below), and if you aren’t satisfied, with the Data Protection Board of India.

How to make a request: email or WhatsApp us from the email or mobile number you used with us, with the subject “Data request” and tell us what you need. We may verify your identity first, and we reply within 30 days.

Pasolid Wholesale is a business-to-business store for people aged 18 and above. We don’t knowingly collect data from children. If you believe a child has registered, contact us and we will delete the account.

We use only an essential sign-in cookie, which keeps you logged in and protects your account. We use no advertising, analytics or third-party tracking cookies. Our payment partner may set its own cookies inside its secure payment window.

We may update this policy when our services or the law change. The latest version is always on this page with its “Last updated” date. For important changes we may also notify registered buyers by email.

See also our Terms & conditions and Return & refund policy.